It is a Virtual Telephone System hosted on Metrowan servers, which allows you to expand the telephone functionalities or capabilities of companies. Being a virtual solution, there is no need to buy, install or maintain a physical center with the cost savings that this entails.
This communication technology replaces traditional telephone exchanges and allows companies to simplify their communication systems, creating a collaboration ecosystem that allows them to use services from different devices and places, with modern functionalities and collaboration features that facilitate processes. of business.
● Virtual receptionist 24 hours a day.
● Call forwarding and transfer.
● Call queuing strategies.
● Customizable voicemail.
● Filters and time slots.
● Marking options.
● Professional voiceovers (IVR) and music on hold.
● Call reports and advanced reports.
Call queue: Allows you to manage the calls received at our center in a more efficient way. In this way, calls are distributed among a group of users in a more rational way than simply making a call to all or a sequential call.
IVR or Interactive Voice Response System
It is one of the most practical and efficient technological functions for a virtual Central or Call Center. Since this system is capable of establishing communication with a user through voice announcements or menu options. This allows companies to identify what the caller's requirement is.
Subscribe to our newsletter and stay informed about all the innovations from Grupo Metrowan.
English 
Español